The first place to check is the Order tracking page on the site this enables you to see the status of your order even if you don't have an account with us. All you need is your order number and surname.
You are able to view all of your orders online by logging into your account and choosing order history. However you do need to have an account with us to do this, you can register here.
Our delivery times are based on the number of working days (Monday to Friday) you should expect to receive your delivery by. Delivery times may vary for each item even if they are ordered at the same time.
You should always check the availability as shown on the Product Details page. You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.
If your order is overdue and your order tracking account does not state that the order has been shipped, please contact our Customer Services Department by using the online contact form.
If it does show as shipped and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details.
We despatch via Royal Mail and they suggest that the following timelines are an appropriate guide to how long you should expect for your books to reach you:
Standard delivery United Kingdom 3-5 working days
Standard delivery Europe 7-10 working days we are not libel for any loss using this service not trackable
Tracked Delivery Europe 7-10 working days
Standard delivery US & Canada up to 14 working days Standard delivery Australia 7-10 working days Standard delivery South America 10-15 working days
Rest of the World Royal Mail 7-20 working days we are not libel for any loss using this service not trackable
Rest Of The world courier 7-11 Working Days trackable servive
We use Royal Mail for our despatches in the UK and Royal Mail Priority Airmail for International shipments.
Boxes are amply sized and your items are well-protected.